Refund Policy

At LootForge Marketplace, we strive to ensure a secure and fair trading environment for digital gaming items and accessories. Due to the nature of digital goods, refunds are limited and subject to strict conditions. Please read this policy carefully before making a purchase.

1. General Refund Policy
Since digital gaming items, in-game skins, and accessories are non-tangible and non-returnable, all sales are generally final and non-refundable. However, refunds may be considered under specific circumstances.

2. Eligible Refund Cases
You may request a refund if:
✅ The item was not delivered due to a verified technical error.
✅ The item significantly differs from its description.
✅ There was an unauthorized transaction or fraudulent purchase on your account.
✅ A duplicate payment was made due to a system error.

3. Non-Refundable Cases
Refunds will not be issued if:
❌ You changed your mind after purchase.
❌ The item was successfully delivered and used.
❌ The item was lost due to game bans, account suspensions, or rule violations.
❌ The issue is related to buyer’s lack of compatibility or misunderstanding.

4. Refund Request Process
If you believe you qualify for a refund, follow these steps:
1️⃣ Submit a Request – Contact our support team at [Your Email] within 7 days of purchase.
2️⃣ Provide Details – Include your order number, item details, and reason for the refund.
3️⃣ Verification Process – Our team will review your case and may request additional information.
4️⃣ Refund Decision – If approved, the refund will be processed within 5-10 business days to your original payment method.

5. Chargebacks & Disputes
Filing a chargeback through your bank or payment provider without contacting us first may result in account suspension. If you have an issue, please reach out to our support team for assistance.

6. Policy Updates
We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised "Last Updated" date.

7. Contact Us
For refund inquiries, please contact us